I thought it was a great experience. I left my car there after hours on a Wednesday, Bob called me on Thursday morning to discuss the car. He had it ready for pickup later that day. I liked that he was easy to talk to and understood that I didn't want to spend a ton of money on the car that already had over 200,000 miles on it. He explained that the suspension system probably should be fixed up but it was not absolutely necessary at this time. I feel like other shops would have tried to convince me to pay to get it fixed immediately. All in all, I would definitely take my car there again and recommend it to others.