Called for appointment since I had not been to business for some time. Promptly given appointment with excellent response to my concerns. Brought car because of possible brake problem. Had car checked twice before by dealer since I have warranty on car. Although they could not find anything wrong I wanted another opinion given number of recalls on cars.Although A & B could not find any problem except a minor issue that could contribute to grinding sound issue, I was COMPLETELY satisfied. I did not feel like I was treated like the "little woman" and I now have confidence that the concern I had is not a safety issue.